My new Boat

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Martin
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Posts: 4173
Joined: 30 Dec 2014, 13:05
Boat Make: F-Rib 3.75 - Special
Outboard: Suzuki Smoker DT9 (1978) , Suzuki DF20 efi
MMSI Number: 123456789
Location: Huddersfield - West Yorkshire
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Re: My new Boat

Post by Martin » 22 Jan 2018, 22:04

Proper bummer that Paul and way below what you’d expect from Honda Marine.
Not the dealers fault at all and hopefully they’ll put it right for you without issue and batter Honda Marine for the privilege.

Consumer rights, distance selling regs and the fact you’ve reported it stand you in the right position and I have no doubt you’ll be receiving another boat shortly :thumbsup

Sort it out Honda Marine, that’s poor quality control and certainly not what we’d expect from you as a quality brand
!!!!’

:wedgie
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Paul B (24 Jan 2018, 23:13) • nala (13 Feb 2018, 11:57)
F-RibsAndSibs.Com.... :whistle
Because it's a big old WWworld out there :mrgreen:

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Paul B
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Boat Make: Honwave T38ie2
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Re: My new Boat

Post by Paul B » 22 Jan 2018, 22:12

Cheers for all your comments, Hopefully Honda Marine will sort this out quick sticks, the company I purchased it from have been great so far, so fingers crossed it’s sorted tomorrow, but one things for sure, I’m not going to accept this sib and will be sending it back
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nala (13 Feb 2018, 11:57)
Chief Cook and Bottle washer
TRALEE BAY FISH N CHIPS


Honwave T38ie2 Suzuki DF 9.9 (15hp) conversion
Scooter perception kayak
Gosea fishing kayak

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Paul
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Posts: 3026
Joined: 30 Dec 2014, 21:46
Boat Make: Mercury Ocean Runner 420
Outboard: Mariner F40ELPT, 3.5 Tohatsu smoker
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Re: My new Boat

Post by Paul » 22 Jan 2018, 22:50

Sorry to read about this Paul, especially as you are a repeat customer of Honwave products :(
Hopefully it'll be resolved very quickly and restore your faith in their products once again :thumbsup
All the very best mate and keep us informed :chat
:cheers
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Paul B (24 Jan 2018, 23:13) • nala (13 Feb 2018, 11:57)

Mitch
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Joined: 16 May 2017, 16:31
Boat Make: Honwave T38-ie2
Outboard: Mercury 20HP Fourstroke
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Re: My new Boat

Post by Mitch » 23 Jan 2018, 09:59

oooooh god, you must be gutted mate, hopefully you can resolve this without a load of palava, good luck.
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Paul B (24 Jan 2018, 23:15) • nala (13 Feb 2018, 11:57)

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Paul B
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Re: My new Boat

Post by Paul B » 23 Jan 2018, 10:11

I’ve had a emailed response from the supplier this morning, saying that they believe the hull is a right off as it appears that the hull hasn’t been aligned properly when bonding, so it couldn’t be repaired, not that I would accept a repair anyway :lol: ,

They are awaiting final response from Honda, so just have to sit tight and await the outcome,
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nala (13 Feb 2018, 11:58)
Chief Cook and Bottle washer
TRALEE BAY FISH N CHIPS


Honwave T38ie2 Suzuki DF 9.9 (15hp) conversion
Scooter perception kayak
Gosea fishing kayak

Mitch
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Re: My new Boat

Post by Mitch » 23 Jan 2018, 10:32

That's great Paul, if the supplier is backing you hopefully it will be dealt with quickly.

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rogerblack
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Posts: 648
Joined: 02 Jun 2015, 19:51
Boat Make: Honwave T32ie airfloor
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Re: My new Boat

Post by rogerblack » 23 Jan 2018, 12:30

Fingers crossed for you Paul, hope you get it replaced with a good'un without any hassle.
:cheers
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Paul B (24 Jan 2018, 23:13) • nala (13 Feb 2018, 11:58)
cheers
Roger

:fishing
“Teach a man to fish and he’ll turn around and try to teach you to fish like he invented it and you’re an idiot”

chris moody
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Re: My new Boat

Post by chris moody » 23 Jan 2018, 20:36

I had a warranty claim on my brand new T32IE after just two outings. The dealer said "it will be resolved, but may take a couple of weeks". Honda replaced the boat with a brand new one within a month (including Xmas and new year in between). I cannot fault Honwave for there after sales service. It will get resolved Paul.
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Paul B (24 Jan 2018, 23:13) • nala (13 Feb 2018, 11:59)
Chris Moody
Tigga 2 - Ribcraft 4.8 Honda BF50
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Paul B
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Re: My new Boat

Post by Paul B » 23 Jan 2018, 21:02

chris moody wrote:I had a warranty claim on my brand new T32IE after just two outings. The dealer said "it will be resolved, but may take a couple of weeks". Honda replaced the boat with a brand new one within a month (including Xmas and new year in between). I cannot fault Honwave for there after sales service. It will get resolved Paul.
Yes Chris. I’m sure they will sort it, but I won’t be waiting 1 month for it to be sorted, :lol: This is brand new out of the box, inflated and fault / issue reported same day, I’m not worried at all as the dealer has already stated that it’s a scrapper as it cannot be repaired ,

Just waiting for them to confirm how they are going too sort it
These users thanked the author Paul B for the post:
nala (13 Feb 2018, 11:59)
Chief Cook and Bottle washer
TRALEE BAY FISH N CHIPS


Honwave T38ie2 Suzuki DF 9.9 (15hp) conversion
Scooter perception kayak
Gosea fishing kayak

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Paul B
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Boat Make: Honwave T38ie2
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Location: Oban
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Re: My new Boat

Post by Paul B » 23 Jan 2018, 22:14

It’s not just the bow section which is badly made, was looking at the stern tonight and noticed this :lol:
4C341D1C-9015-4588-862A-72203E9044EC.jpeg
As you will notice the keel strip is not central at the back either, they must have been pissed or very cross eyed :lol:
These users thanked the author Paul B for the post:
nala (13 Feb 2018, 11:59)
Chief Cook and Bottle washer
TRALEE BAY FISH N CHIPS


Honwave T38ie2 Suzuki DF 9.9 (15hp) conversion
Scooter perception kayak
Gosea fishing kayak

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